• * Scratched, damaged or rings showing any signs of wear (unless you have contacted us about replacing a damaged item).   
• * Any item that was shipped to a P.O. box and not claimed.    
• * Over 30 days from invoice date. We cannot accept returns or exchanges after 30 days.   
• * Item to be exchanged will not ship out until payment for return shipping cost has been paid.   
• * ALL RETURNED PRODUCTS MUST BE IN LIKE-NEW, RE-SALABLE CONDITION.

• * Contact ChristianFishJewelry.com, via email, with your request for a return or exchange.   
• * Please use our "returns" address that is e-mailed or given to you over the phone to return your item.   
• * The customer will pay for the return shipping to us, unless the reason for the return/exchange was our error.   
• * Returns or exchanges will not be granted if the items shows signs of wear.   
• * Wear includes: rings that are scratched, damaged or shows any type of wear.   
• * We will inspect your returned item and if it can be put into inventory and resold, we will issue a credit for the value of the merchandise only -Shipping charges will not be included in your refund.   
• * If an item cannot be resold because of wear or damage, a refund or exchange cannot be granted. The item will be returned to you.   
• * Any item that was shipped to a P.O. box and not claimed will not be refunded.   
• * Any item 30 days over invoice date is not eligable for return or exchange.   
• * Refund will be issued in the same form that you made your original payment. If you made your payment via PayPal, we will credit you via PayPal, if by credit card, then we will credit your card back.   
• * We charge a 10% re-stocking fee for all returned items. We will not charge a re-stock fee for receiving the wrong item from us. 

It is our greatest desire to reach the entire world with the love of Jesus Christ. We welcome anyone from any country to check out our site. However, due to certain circumstances beyond our control, we can only accept orders from the U.S.. We apologize for the inconvenience.

Customer Satisfaction

It is our desire to have our customers 100% satisfaction with every purchase made from our store. We will try every reasonable means to resolve a complaint with a satisfactory outcome. Please understand that all items received for refund or exchange must be in re-salable condition, except for the purpose of replacing a damaged item from us. We carefully inspect every item that is shipped to make sure there is no damage upon leaving our store. We understand that some damage (opened boxes, crushed items, etc) may occur in shipping, however rare, these damages must be reported to the shipping company and a claim made. We are unable to file a claim for shipping damage on behalf of our customers.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal, checks and money orders. Please make your check payable to Sherman & Abbott Enterprises. Please note that we will not ship your order until your check is received and clears our bank. This can take up to 5-14 business days once we receive your check. Most orders paid by PayPal or credit card ship the same day they are placed.

When will you charge my credit card?

Normally, we will only charge your credit card once your order ships. However, we will charge your credit card before shipment on special-ordered items. Please note: some issuing banks will debit a "hold" on a cardholders funds in preparation for the completion of the sale. In the case of a declined card, or when cancelling an order, the cardholder may need to contact their issuing bank and request a "release of funds". This is something that we, as a merchant, are unable to control. We certainly apologize for the inconvenience this may cause you.   

How do I purchase from your store?

We make it simple! Read our Help page to assist you as you shop at ChristianFishJewelry.com

What if I don't see my ring/necklace size in the drop-down list of the product description?

Usually it means we are temporarily out of stock on that particular size. Our inventory is updated regularly, and some sizes may not show available if they become out of stock. However, we are always adding inventory, so please check back often to see if your particular ring/size has been restocked. If you have any questions regarding product availability, contact us at: info@christianfishjewelry.com

What about quantity discounts?

We welcome large and/or multiple orders. We will offer quantity discounts for churches, youth group leaders, etc. This is especially common with our purity rings. Just contact us and let us know the items and quantities that you need. It is possible that some items/sizes may not be in stock based on the quantity desired, so please give us at least 1-2 weeks notice ahead of time so we can fill and ship out your order in it's entirety. Please have sizes available when you contact us. Contact us at: info@christianfishjewelry.com. 

What is your jewelry made from?

Each piece may be different. Our jewelry is made of Surgical Stainless-steel, aluminum, leather, shell and/or bone material, and silver. Almost all of our silver is Sterling Silver unless otherwise noted in the product description. The international mark for Sterling Silver is .925. That denotes the silver is 92.5% pure silver. We do carry bracelets, anklets and necklaces that are either Gold, Silver, or Rhodium plated. However, regardless of the material used, it will be noted in the item description. All silver rings have been treated with an anti-tarnish finish and polished for at least 24 hrs. We will always strive to give our customers the most accurate information available on the items we carry. Children's jewelry is certified to be lead-free.

How do I know what size to purchase?

We have a ring sizer that you can download for FREE. It is PDF format and is about 720kb. This will help you measure your finger (or someone else's) so that you can order the correct size. Click HERE to download it.

Do they come in 1/2 sizes?

No, we only carry jewelry that comes in full sizes. We will offer 1/2 sizes as they become available. 

How do I take care of my silver ring?

Please see our Maintaining Silver Jewelry page.

How do I return an item received as a gift?

You have the option to exchange the item(s) or you may request an ChristianFishJewelry.com gift credit. When returning an item, we recommend using USPS Priority Service. Although it does cost a little more, this will shorten the turnaround time dramatically. Please include a note with instructions as to what you would like us to do. Once we receive your item we will gladly process your request promptly. Remember, all non-exchange returns MUST HAVE a RMA # before you return it to us. We will need this to credit your account. RMA #'s will not be issued for items after 30 days of invoice date.

What is your 100% money-back guarantee policy?

We offer a 30 day return for items unless they are customized. Please see the Returns & Exchanges section above for detailed information.

What type of guarantee do you offer?

If there is a defect in an item that you have received from ChristianFishJewelry.com, simply return it within 10 days of receiving it, with a note explaining the defect, to the address above and we will gladly replace it. Sorry, but we cannot be responsible for abuse and neglect . We reserve the sole right to determine abuse and neglect.

Do you collect sales tax?

We are required by law to collect and forward sales tax on purchases made inside the state of North Carolina. If you reside outside the state of North Carolina, we do not collect sales tax. Please note: some counties in NC collect a higher percentage of sales tax than others. Mecklenburg County NC charges 8.25%, while most of the state currently charges 7.75% (See note below). These rates are subject to change at any time. We must collect the proper amount from each county based on the shipping zip code. Read this on the NC Dept. of Revenue website. 

*PLEASE NOTE: NC approved a higher tax rate for the following counties: Alexander, Catawba, Cumberland, Haywood, Martin, Pitt, Sampson and Surry. If you reside in one of these counties, your sales tax rate of 8.00% became effective 09/01/09. Read this on the NC Dept. of Revenue website.

Do you have a privacy statement? 

Yes we do. See our Privacy Policy. By submitting your order, you agree to the terms of use and our Privacy Policy.